The Epic Games Store has introduced a change in its refund coverage. Epic Games director of publishing technique Sergey Galyonkin revealed the change on Twitter, writing that folks will have the ability to refund a sport supplied it’s “within 14 days of purchase and under 2 hours played.” You may also now have limitless refunds by way of Epic, giving the sport retailer the identical coverage as Steam.
According to Variety, to beforehand refund a sport on Epic, you needed to submit a ticket. From there, you’d get a verification request the place you’d must fill out a number of fields of knowledge, together with your public IP deal with, the date your Epic Games account was created, an bill ID, your location, your account’s show identify, the ultimate 4 numbers of the debit or bank card related to your account, and the date of your final login. Only then would your ticket be reviewed.
Now, supplied you ask inside the 14 days and two hours performed tips, you solely must submit a ticket by way of participant assist to get the refund. “The team is working on the self-service solution, but for now, you’ll have to go through player support,” Galyonkin mentioned.
Over the previous few months, Epic has been making strikes to undercut its largest PC sport retailer competitor, Steam. When Epic introduced its new retailer, the corporate supplied sport builders a better deal than they’d get on Steam by taking much less of the earnings and promising to assist creators who used Unreal Engine. Epic has additionally secured several exclusives, resembling Hades and the PC model of Journey, and even taken the PC version of games anticipated to launch on Steam, just like the latter half of The Walking Dead: The Final Season and The Division 2.