The Vital Role of Customer Service in the Sharing Economy

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By 2022, the sharing financial system is predicted to double, reaching $40 Billion. Pioneers comparable to Airbnb and Uber are actually international titans, taking in billions of {dollars} per 12 months. From sharing furnishings to sharing clothes, each trade appears to be attempting to make its manner into the profitable sharing enterprise. With the market turning into extra saturated with merchandise, how do firms differentiate themselves from their rivals? The reply: customer support. By 2020, prospects will give extra weight to customer support than to the worth or product itself.



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