Reality Check: Your Customers Have 'Baggage' Too


The definition of “baggage” varies relying on whom you ask. For occasion, a journey agent or a road-weary businessperson will describe a container used to hold private belongings on a visit. A therapist may describe feelings from earlier relationships that hamper an individual’s means to have a wholesome relationship sooner or later. A customer support chief will say — nicely, what is going to a customer support chief say to explain “baggage?” Here’s how a customer support chief ought to outline “baggage.”

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