4 High-Impact E-Commerce Customer Service Trends

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E-commerce has exploded since Amazon and eBay have been based in 1995. Today, e-commerce is a part of on a regular basis life. By 2023, retail e-commerce gross sales within the U.S. are projected to surpass $735 billion. Even industries like meals, healthcare and banking, which beforehand have been dominated by offline transactions, now are embracing e-commerce for elevated effectivity and value reductions. However, for smaller gamers it may be troublesome to determine a thriving on-line presence that may entice shoppers away from e-commerce giants.



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