5 Transformational Customer Support Trends to Watch in 2020


“Digital transformation” isn’t a brand new time period or idea. While it has taken on a number of definitions, one factor is for certain: Companies view it as a prime precedence, a lot in order that enterprises are projected to spend in extra of $2 trillion by means of 2019, in accordance to IDC. This insurgence of digital transformation investments and prioritization has led many organizations to reshape their use of know-how and start leveraging extra superior and nimble methods in order to achieve a strategic and operational benefit over their competitors.

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